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At Ladon Technologies Public Benefit Corporation (“Ladon,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our translation services. By accessing or using our website and services, you agree to this Privacy Policy. If you do not agree, please discontinue use immediately.
Information We Collect
We collect various types of personal and non-personal information in order to provide and improve our services. This includes, but is not limited to:
Personal Information
- Full name, email address, phone number, and company name (if applicable).
- Payment and billing information when purchasing services.
- Any information submitted through customer inquiries, contact forms, or support requests.
Translation-Related Data
- Documents, texts, and other materials submitted for translation services.
- Any supplementary instructions, glossary terms, or references provided for translation.
- Metadata associated with translation projects, such as deadlines and formatting preferences.
Technical and Usage Information
- IP addresses, browser type, and device information.
- Usage statistics such as pages visited, time spent on the website, and interaction with features.
- Cookies and tracking technologies (see Cookies & Tracking section below).
Information from Third Parties
- Data from third-party analytics services to measure and enhance website performance.
- Information from payment processors when transactions are completed.
How We Use Your Information
We use the information we collect for various purposes, including but not limited to:
- Providing, maintaining, and improving our translation services.
- Processing payments, invoices, and customer transactions.
- Communicating updates, promotions, and service announcements.
- Ensuring website security and fraud prevention.
- Complying with legal obligations and law enforcement requests.
Legal Basis for Processing Personal Data
Under applicable data protection laws, we process your data based on the following legal grounds:
- Performance of a contract: When processing your translation requests and service purchases.
- Legitimate interests: For improving our services and user experience.
- Legal obligations: Compliance with financial and regulatory requirements.
- Consent: For marketing communications and optional data collection activities.
How We Share Your Information
We do not sell or rent your personal information. However, we may share your information with the following parties:
Service Providers & Business Partners
- Third-party language professionals, interpreters, and proofreaders involved in translation projects.
- Payment processors for secure financial transactions.
- IT service providers for hosting and technical support.
Legal Compliance & Protection
- When required by law, regulation, or legal proceedings.
- To protect against fraud, security threats, or illegal activities.
- In response to a court order or government request.
Business Transfers
- If Ladon Technologies undergoes a merger, acquisition, or asset sale, your data may be transferred as part of the business transition.
Data Security Measures
We implement industry-standard security practices to safeguard your personal data:
- Encryption for sensitive data, including stored translation content.
- Secure access controls and authentication measures.
- Regular security audits and monitoring for vulnerabilities.
Despite these measures, no online platform is 100% secure, and we encourage users to take precautions when sharing sensitive information.
Data Retention Policy
We retain personal data only for as long as necessary to:
- Provide our services and complete ongoing transactions.
- Comply with legal, tax, and regulatory obligations.
- Resolve disputes and enforce our agreements.
Translation data is retained based on customer preferences, and users can request deletion of translation files upon project completion.
Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access & Correction: Request a copy of your data and make corrections.
- Deletion: Request deletion of your personal data (subject to legal obligations).
- Objection to Processing: Restrict certain types of data usage.
- Portability: Receive your data in a structured, machine-readable format.
- Opt-Out: Unsubscribe from marketing emails at any time.
To exercise any of these rights, contact us at @ladon.us .
Cookies & Tracking Technologies
We use cookies to enhance user experience and analyze website traffic. By using our site, you consent to our use of cookies. Users can manage cookie preferences in their browser settings.
International Data Transfers
As a U.S.-based company, we may process and store your information in the United States. If you are located outside the U.S., you acknowledge that your data may be transferred and stored in a country with different data protection laws. We ensure appropriate safeguards are in place for international data transfers.
Children's Privacy
Our services are not intended for children under 13 years old. We do not knowingly collect information from minors. If you believe a child has provided us with personal data, please contact us for removal.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices. Any revisions will be posted on this page with an updated effective date. Continued use of our services after modifications indicates acceptance of the revised policy.
Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Ladon Technologies Public Benefit Corporation
San Jose, California, the USA
Email: translate@ladon.us
